Designer Programme Privacy
Version 1.0, effective 2 October 2026.
This policy explains what personal data we collect through the Designer Programme at letswspr.com, why, who we share it with, and what choices you have. We keep it plain and short.
The controller of your data is WSPR Group FZE, a Free Zone Establishment licensed by Sharjah Publishing City Free Zone under trade licence no. 4419528, registered at Business Centre, Sharjah Publishing City, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates, VAT TRN 104934428400003 ("WSPR", "we", "us").
1. What we collect
When you apply
- Name, studio name, role, email address and phone number
- Website or portfolio link
- Trade licence file (if you upload one)
- The version of the Terms & Conditions and this policy you accepted, and when
When you use the portal
- Project data: project names, spaces, items, quantities, notes, uploaded images and files
- End-client information you enter: client names, site addresses and delivery contacts (name and phone)
- Quote requests, quote versions, orders and their history
- Comments and messages you send us through the portal or by email
- Usage and log data collected through Shopify, such as login events, device and browser details, IP address and pages visited
From others
- Your colleagues at your studio, if they add or invite you
- Suppliers and logistics partners, who may send us delivery or tracking updates mentioning your project
2. Information about your clients
You may enter personal data about other people, such as your clients' names, site addresses and the phone numbers of delivery contacts. Please enter only what is needed for a quote or delivery. You are responsible for having a proper basis to share it with us. We use it only to fulfil your requests, and we do not use it to contact your clients directly or for marketing.
3. Why we use it, and our legal basis
We process personal data in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) ("PDPL") and its regulations. Our bases are:
| What we do | Why | Basis |
|---|---|---|
| Review applications, approve and run your account | To run the Programme | Performance of a contract / steps before entering one |
| Prepare quotes, order from suppliers, arrange shipping, delivery and after-sales | To fulfil your requests | Performance of a contract |
| Issue invoices and keep financial records | To bill you and meet legal duties | Contract and legal obligation |
| Keep the portal secure, prevent misuse, fix problems | To protect you and us | Legitimate interests |
| Send service emails (application result, quote ready, order updates) | To keep you informed | Contract |
| Send news or invitations (for example, our monthly newsletter) | To stay in touch | Your consent, which you can withdraw at any time |
We do not sell your data. We do not use it for automated decisions that significantly affect you.
4. Who we share it with
We share data only where needed to run the Programme, with:
- Shopify, which hosts letswspr.com and customer accounts and provides the platform for the portal data.
- App host: Render (Render Services, Inc.), which hosts our portal application and its database in Frankfurt, Germany.
- Email provider: Klaviyo, for the emails we send you about your account, quotes and orders.
- Zoho Books, which we use for quotes, invoicing and accounting.
- Suppliers and brands, who receive only what they need to quote, produce and deliver your order. That is usually item details and delivery information, and not your studio's wider projects.
- Logistics, customs and installation partners, who receive delivery addresses, site contacts and phone numbers needed to deliver.
- Professional advisers, banks and authorities, where needed for legal, audit or compliance reasons or where the law requires it.
- Your studio. People in your studio can see project data held in your studio account, as set out in section 5.
We require service providers to protect your data and use it only for our purposes.
5. Studio-shared data
A studio account is shared. Owner, Designer and Procurement members of your studio can see the studio's projects, including client names, site addresses, quotes and comments. The studio Owner decides who is invited and can remove access. If you leave a studio, ask the Owner to remove you. Your name may remain on past activity records for the studio's history.
WSPR staff working on your quotes and orders can see your project data. Other studios cannot.
6. Client presentation links
If you use the client presentation feature (when available), anyone with the link can see what you chose to show. You decide what is included and who gets the link, and you can switch it off. We record basic usage, such as how many times a link was opened.
7. International transfers
Shopify and some of our other providers store or process data on servers outside the UAE. Suppliers and logistics partners may also be located abroad. When we transfer personal data outside the UAE, we do so in line with the PDPL, for example to countries or providers with adequate protection, or with contractual safeguards, or where needed to carry out your order.
8. How long we keep data
We keep data only as long as we need it.
| Data | Kept for |
|---|---|
| Application and account details | While your account is active, then 2 years after last activity |
| Quotes, orders, invoices and payment records | 5 years after last activity, to meet UAE commercial record-keeping requirements |
| Project and board data, including client details | While your account is active, then 2 years after last activity, unless linked to an order we must keep |
| Trade licence file | Same period as your application and account details |
| Log and usage data | Only as long as needed for security and troubleshooting |
| Marketing preferences | Until you withdraw consent |
When the period ends we delete or anonymise the data. If you ask us to delete something we must keep by law, we will tell you and restrict its use.
9. Your rights
Under the PDPL you can ask us to:
- tell you what data we hold about you, and give you a copy (access);
- correct data that is wrong or incomplete (correction);
- delete your data (deletion), where we have no duty or need to keep it;
- restrict or stop certain processing (objection), including direct marketing;
- withdraw consent you gave us, at any time;
- transfer your data to you or another provider, where that applies (portability).
To use a right, write to b2b@wsprgroup.com. We may ask you to confirm who you are. We aim to reply within 30 days. If you are unhappy with our answer, you can complain to the UAE Data Office or the relevant authority.
If your data was entered by a studio about you (as a client contact, for example), you can also contact us, and we will deal with it with the studio where needed.
10. Security
We protect data with reasonable technical and organisational measures. These include access limited to staff who need it, login through Shopify customer accounts with one-time codes, encrypted connections, and limiting the data we send to suppliers and logistics partners. No system is completely secure. If a breach affecting your data occurs, we will notify you and the authorities as the law requires.
Please help by keeping your login private, removing team members who have left, and not uploading more personal data than needed.
11. Cookies
The portal runs on letswspr.com. Cookies and similar technologies are used as described in the letswspr.com store policy. They keep you logged in, remember preferences and help us understand how the site is used. You can control cookies in your browser settings, though some parts of the portal may not work without them.
12. Children
The Programme is for professionals. It is not directed at anyone under 18, and we do not knowingly collect their data.
13. Changes to this policy
We may update this policy. We will tell you by email or in the portal when we make a material change. The version you accepted is recorded against your application.
14. Contact
Privacy questions and requests:
WSPR Group FZE, Business Centre, Sharjah Publishing City, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates Trade licence no. 4419528 (Sharjah Publishing City Free Zone) · VAT TRN 104934428400003 Email: b2b@wsprgroup.com Phone: +971 58 57 56 806