Refund policy

Last updated: October 1, 2026

Let's WSPR and letswspr.com are brands of WSPR GROUP FZE. At WSPR we work closely with international brands and suppliers to source furniture, lighting and interior products for each client's needs. Because of the nature of our products and procurement process, the following policy applies to all orders.

Returns & Exchanges

All sales are final.

Items cannot be returned, exchanged or refunded once the order has been confirmed and shipped from the supplier or manufacturer.

This policy applies to:

• Furniture
• Lighting
• Decorative items
• Custom-made products
• Made-to-order items
• International procurement orders

Before ordering, please check dimensions, finishes and access to your space, and ask us for samples, data sheets or drawings where available.

Order Amendments

Order amendments may be possible only before production or shipping confirmation.

Off-the-Shelf Items

Changes to off-the-shelf products may be accommodated depending on supplier approval and stock availability.

Custom Finishes & Made-to-Order Items

Orders involving custom finishes, fabrics, dimensions, materials or any made-to-order specifications cannot be amended, cancelled, returned or exchanged once confirmed.

Damaged or Incorrect Items

If an item arrives damaged or incorrect, please notify us within 48 hours of delivery with:

• Order number
• Photos of the item and packaging
• Description of the issue

We will review the case and coordinate with the supplier accordingly.

Contact

For any questions regarding your order, please contact us at info@letswspr.com or on +971 58 57 56 806 (phone and WhatsApp).